How can we help?

Open the AfrolandX Rides app, confirm your pickup location, enter your destination and confirm the request. You will see the trip details — including driver and vehicle information — before the ride begins. If the app cannot find a driver in your area, it will let you know.

If your plans change, cancel through the app as soon as you can. The ride is marked cancelled and any verified Paystack payment may enter the refund process; timing depends on payment-provider processing. See the Cancellation policy.

The app calculates an estimated fare from route distance and duration and displays it before you request. Cash rides are recorded as cash due; Paystack rides use a verified Paystack checkout or saved card authorization. Contact support with the ride details if a payment or fare appears wrong.

Report a lost item as soon as you notice. Include the trip date and time and a clear description of the item. Email support@afrolandx.com. We will attempt to connect you with the driver. Recovery cannot be guaranteed. See the Lost Property policy.

If a driver behaved inappropriately, took an unreasonable route, or made you feel unsafe, report it to support with your trip details. We take reports seriously and will review the account involved. For anything urgent, use the guidance on the Safety page.

Complaints can be sent to support@afrolandx.com with your trip reference. Please include what happened, when, and any relevant details. Our complaints and dispute process is outlined in the Policies page.

If you cannot sign in, if your account appears to be blocked, or if your details are incorrect, contact support. For verification and login problems, see the Account & App section below.

To start driving with AfrolandX Rides, contact driver support through the contact page. You will be taken through the registration and verification steps. Specific vehicle and document requirements are confirmed during onboarding.

The driver application currently collects personal information, address and date of birth, driver licence number, expiry date and licence document, plus vehicle make, model, year, colour, category, registration number and vehicle registration document. Administration reviews applications before a driver can go online.

If a trip did not go as expected — for example a passenger did not show up, or the route differed significantly — report it to driver support with the trip details so it can be reviewed.

If a passenger behaves in a way that makes you feel unsafe, prioritise your safety first. End the trip at a safe location if necessary, then report the incident to driver support. See Safety for driver safety guidance.

The driver account shows completed trips and calculated earnings. Payout timing and any applicable commercial terms are confirmed during driver onboarding and administration review. Contact driver support for the current account-specific information.

Driver safety is covered on the Safety page. For urgent situations, contact local emergency services first, then report the incident to AfrolandX Rides support.

If your account is behaving unexpectedly — missing trips, incorrect details, or unexpected restrictions — contact support with your account details and a description of the issue.

Some features or driver onboarding require verification. If a verification step is stuck or was rejected, contact the relevant support team: driver support for driver verification, general support for passenger accounts.

Use the "Forgot password?" flow on the login screen to request a reset email. If you cannot access the account email, contact support with enough information for the team to review the request.

The app can send ride, trip, earnings and document notifications. Check device notification permission and the app's notification settings; drivers also need notifications enabled to receive dispatched ride requests.